Frequently Asked Questions

Shipping & Delievery

We are proud to offer international shipping services, currently operating in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and the best online service. We look forward to continued growth in order to meet your needs, delivering a service beyond all expectations, anywhere on Earth.

Where do you ship from? What shipping methods do you use?

All our packages ship from our warehouses in Australia, Asia, or Europe, depending on the ordered product(s) and your location.

Do you ship worldwide?

Yes, we provide free shipping to many countries around the world. However, there are a few countries we are unable to ship to. If you are located in one of these countries, we will notify you.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent to having one or more packages shipped to you, and you may need to pay local customs fees when they arrive in your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships, including your tracking information. If you haven't received your tracking info within 5 business days after placing your order, please contact us.

I'm unable to track my order / My tracking says "no information available at the moment."

For some shipping companies, it takes up to 2-5 business days for the tracking information to update in their system. If you received your tracking number more than 5 business days ago and there is still no information, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same order may sometimes be sent in separate packages, even if you selected combined shipping. Don’t worry; you will receive all products within the estimated delivery time and will not incur any additional shipping charges. All items in our store ship for free, no matter how many you order.

What happens if I receive the wrong item?

If there is an issue with your order — whether it's the wrong size, color, defective, or not what you expected — simply notify us, and we’ll offer a refund. You won’t need to return the product.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you did not receive the exact product you expected, let us know and we’ll send you a replacement.

If you have any further questions or inquiries, please contact us at support@zessla.com, and we will do our best to assist you.